FAQ

Frequently Asked Questions (FAQ)

1. Are your jewelry items made of real silver?

Yes. All our jewelry is crafted from 100% authentic 92.5 Sterling Silver. Each piece meets international silver purity standards to ensure quality, durability, and shine.

2. Are the gemstones natural?

Yes. We use natural, genuine gemstones in our jewelry. Minor variations in color or texture may occur, which confirms the natural origin of the stones and makes each piece unique.

3. Will the silver tarnish over time?

Sterling silver may naturally tarnish when exposed to air, moisture, or chemicals. This is normal and can be easily removed with proper care and regular cleaning.

4. How do I take care of my silver jewelry?

To keep your jewelry looking its best:

Store it in a dry, airtight pouch
Avoid contact with water, perfumes, and chemicals
Clean gently with a soft silver polishing cloth
Remove jewelry before swimming or bathing

5. Is your jewelry suitable for sensitive skin?

Yes. Our 92.5 sterling silver jewelry is nickel-free and skin-friendly, making it safe for most sensitive skin types.

6. Do you provide certification or authenticity proof?

Yes. Our jewelry is quality-checked for silver purity. If applicable, certification details are mentioned in the product description.

7. Are the product images real?

Absolutely. All product images are real photographs of the actual jewelry. We do not use misleading images or heavy editing. What you see is what you receive.

8. Do you offer customization or resizing?

Customization and resizing availability depends on the product. Please contact us before placing your order for specific customization requests.

9. How long does shipping take?

Shipping times vary based on location. Estimated delivery details are provided at checkout. Once shipped, you will receive tracking information via email.

10. What is your return or exchange policy?

We accept returns or exchanges within [X DAYS] of delivery, provided the item is unused and in original condition.
For more details, please visit our Return & Refund Policy page.

11. What should I do if my product arrives damaged?

If you receive a damaged or defective item, please contact us at [EMAIL ADDRESS] within [X DAYS] of delivery with clear photos. We’ll assist you promptly.